FAQs

FAQs

What is medical insurance?

Medical insurance is a service you pay for that helps cover the cost of doctor visits, tests, medications, and treatments when you get sick or injured. You usually pay a monthly fee (called a premium), and when you receive care, insurance helps pay part of the bill while you pay the rest. How much you pay depends on things like deductibles, copays, and whether the provider is in your insurance network. The main purpose of medical insurance is to protect you from very high medical costs.

What are superbills?

A superbill is a detailed receipt you get from a healthcare provider after a visit, especially if they don’t bill your insurance directly. It lists important information like the provider’s details, diagnosis codes, treatment codes, and how much you paid. You submit this document to your insurance company yourself to request reimbursement. If your plan covers the service, your insurer may send you money back for part of the cost.

Always best to contact your insurance provider and call the number on the back of your insurance card. Your insurance provider will confirm if a superbill will be accepted.

What should I bring to my first visit?

Please bring your photo ID, and insurance card to help with verification for future visits once we are in-network with insurance providers.

How does superbills work?

• You pay for your visit at the time of service

• We provide you with a superbill (automatically, or upon request)

• You submit the superbill to your insurance company

• Your insurance may reimburse you directly, depending on your plan

What insurance is currently accepted at Promuveo?

At this time, we are out of network with most insurance plans, but we are actively working to get approved as quickly as possible. We will continue to update patients as each provider becomes approved.

Will my insurance reimburse me?

Reimbursement depends on your individual plan and benefits. Many PPO plans offer out-of-network benefits, which may cover a portion of chiropractic, acupuncture, massage therapy, physical therapy, or naturopathic care after your deductible is met. Coverage, reimbursement rates, and timelines vary by insurance carrier.

Can you submit claims for me?

At this time, patients submit superbills directly to their insurance company. While we don’t guarantee reimbursement, we’re happy to provide the documentation needed and answer general questions about the process.